.channel-labels{display:flex;align-items:center;gap:5px;max-width:100%;margin-top:3px;min-width:0}.channel-badge{display:inline-flex;align-items:center;flex:none;padding:1px 6px;border:1px solid var(--warm-line);border-radius:5px;background:var(--warm-canvas);color:var(--warm-dark-raised);font-size:10px;font-weight:700;line-height:1.6;letter-spacing:0;white-space:nowrap}.channel-account-name{font-size:10px;color:var(--warm-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.channel-message-meta{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-top:8px;font-size:10px;opacity:.9}.channel-message-meta .channel-badge{background:transparent;border-color:currentColor;color:inherit;font-size:9px}.channel-delivery[data-status=failed]{color:#b9141b;font-weight:700}.channel-delivery[data-status=unknown]{font-style:italic}article.mine .channel-delivery[data-status=failed]{color:inherit;text-decoration:underline}#chat[data-external-channel=true] #chat-search{opacity:.35;cursor:default}.omnichannel-dialog{width:min(780px,calc(100% - 32px));max-height:90dvh;margin:auto;padding:24px;border:1px solid var(--warm-line);border-radius:16px;background:#fff;color:var(--warm-dark);box-shadow:0 20px 60px #28212040;overflow:auto}.omnichannel-dialog::backdrop{background:#28212066}.omnichannel-heading,.omnichannel-list-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.omnichannel-heading h2{font-size:21px;margin:4px 0 0}.omnichannel-dialog h3{font-size:14px;margin:0 0 12px}.omnichannel-note{color:var(--warm-muted);font-size:12px;line-height:1.5;margin:8px 0 14px}.omnichannel-error{font-size:12px;color:#b9141b;white-space:pre-wrap}.omnichannel-error:empty{display:none}.omnichannel-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:24px}.omnichannel-accounts{display:grid;gap:10px}.omnichannel-account{position:static!important;max-width:none!important;margin:0!important;padding:12px!important;background:var(--warm-canvas)!important;color:var(--warm-dark)!important;border:1px solid var(--warm-line)!important;backdrop-filter:none!important;box-shadow:none!important}.omnichannel-account strong{font-size:13px}.omnichannel-account-actions,.omnichannel-form-actions{display:flex;gap:8px;flex-wrap:wrap}.omnichannel-dialog .secondary,.omnichannel-dialog .primary{padding:8px 10px;font-size:12px;border-radius:8px}.omnichannel-form{display:grid;align-content:start;gap:10px}.omnichannel-form label{display:grid;gap:5px;font-size:12px;color:var(--warm-dark-raised)}.omnichannel-form input,.omnichannel-form select,.omnichannel-form textarea{width:100%;min-width:0;padding:8px 10px;border:1px solid var(--warm-line);border-radius:7px;background:#fff;color:var(--warm-dark);font:inherit}.omnichannel-form textarea{resize:vertical}.omnichannel-form .omnichannel-note{margin:0}.omnichannel-form .omnichannel-enabled{display:flex;align-items:center}.omnichannel-form input[type=checkbox]{width:auto;accent-color:var(--brand-primary)}.omnichannel-form [hidden]{display:none!important}.omnichannel-qr{border-top:1px solid var(--warm-line);margin-top:20px;padding-top:18px;text-align:center}.omnichannel-qr[hidden]{display:none}.omnichannel-qr img{display:block;width:min(256px,100%);height:auto;margin:12px auto;background:#fff;border:1px solid var(--warm-line);border-radius:8px}.omnichannel-qr img[hidden]{display:none}.omnichannel-qr p{font-size:13px;line-height:1.5}.omnichannel-dialog button:focus-visible,.omnichannel-dialog input:focus-visible,.omnichannel-dialog textarea:focus-visible,.omnichannel-dialog select:focus-visible{outline:2px solid var(--brand-primary);outline-offset:2px}.omnichannel-dialog button:disabled{opacity:.55;cursor:wait}@media(max-width:600px){.omnichannel-dialog{width:calc(100% - 20px);padding:18px;max-height:94dvh}.omnichannel-layout{grid-template-columns:1fr;gap:20px}.omnichannel-form{border-top:1px solid var(--warm-line);padding-top:18px}.channel-message-meta{gap:5px}}

#chat[data-external-view-only=true] #compose .attach,#chat[data-external-view-only=true] #compose .send{opacity:.4;cursor:default}#chat[data-external-view-only=true] #text{background:var(--warm-canvas);cursor:default}

.channel-assignment{display:flex;align-items:center;gap:7px;flex-wrap:wrap;margin-top:4px;font-size:10px;color:var(--warm-muted)}.channel-assignment[hidden]{display:none}.channel-claim{margin:0!important;padding:3px 7px!important;border:1px solid var(--warm-line);border-radius:5px;background:var(--warm-canvas)!important;color:var(--brand-primary)!important;font-size:10px;font-weight:600}.channel-claim:disabled{opacity:.5;cursor:wait}#chat[data-external-channel=true] .chat-head{min-height:86px}#compose .attach[hidden]{display:none!important}@media(max-width:600px){.channel-assignment{gap:5px;font-size:9px}.channel-claim{font-size:9px}}
#workspace #chat[data-external-channel=true]>.chat-head{height:auto;min-height:86px;padding-top:10px;padding-bottom:10px}
#workspace #chat[data-external-channel=true]>.messages{overflow-x:hidden}
/* Visible channel entry uses the same configurable BMS palette as the inbox. */
.topbar .omnichannel-entry{display:inline-flex;align-items:center;justify-content:center;gap:8px;flex:none;min-height:40px;padding:7px 12px;border:1px solid var(--brand-border);border-radius:7px;background:var(--brand-soft);color:var(--brand-primary);font-size:13px;line-height:1.2;font-weight:650;white-space:nowrap}
.topbar .omnichannel-entry svg{display:block;flex:none;width:21px;height:21px}
.topbar .omnichannel-entry:hover{background:var(--brand-selected);border-color:var(--brand-gold-strong)}
.topbar .omnichannel-entry:focus-visible{outline:2px solid var(--brand-primary);outline-offset:2px}
.topbar .omnichannel-entry[hidden]{display:none!important}
body:has(#auth-page:not([hidden])) .omnichannel-entry{display:none!important}
.omnichannel-dialog{width:min(860px,calc(100% - 32px));padding:24px;max-height:90dvh;overscroll-behavior:contain}
.omnichannel-heading{align-items:center}
.omnichannel-heading .eyebrow{font-size:10px;color:var(--brand-primary);letter-spacing:.14em}
.omnichannel-heading h2{font-size:24px;letter-spacing:-.02em}
.omnichannel-heading .settings-close{display:grid;place-items:center;flex:none;width:44px;height:44px;min-height:44px;margin:0;padding:0;background:var(--warm-canvas);color:var(--warm-dark);border-radius:7px;font-size:28px}
.omnichannel-intro{margin:12px 0 18px;font-size:13px;color:var(--warm-muted);line-height:1.6}
.omnichannel-overview{padding-bottom:16px;margin-bottom:18px;border-bottom:1px solid var(--warm-line)}
.omnichannel-providers{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:8px}
.omnichannel-provider{position:relative;display:flex;align-items:flex-start;flex-direction:column;gap:7px;min-width:0;margin:0;padding:12px 10px;background:var(--warm-canvas);color:var(--warm-dark);border:1px solid var(--warm-line);border-radius:8px;text-align:left}
button.omnichannel-provider{cursor:pointer}
button.omnichannel-provider:hover{border-color:var(--brand-primary);background:var(--brand-soft)}
.omnichannel-provider-mark{display:grid;place-items:center;width:27px;height:27px;flex:none;background:var(--brand-soft);color:var(--brand-primary);border:1px solid var(--brand-border);border-radius:6px;font-size:13px;font-weight:750;line-height:1}
.omnichannel-provider strong{font-size:12px;line-height:1.4;font-weight:650}
.omnichannel-provider-state{font-size:11px;color:var(--warm-muted);line-height:1.5;overflow-wrap:anywhere}
.omnichannel-provider-add{position:absolute;right:9px;top:11px;color:var(--brand-primary);font-size:20px;line-height:1}
.omnichannel-overview>.omnichannel-note{margin:12px 0 0;font-size:12px}
.omnichannel-layout{grid-template-columns:minmax(0,1fr);gap:22px}
.omnichannel-dialog.omnichannel-editing .omnichannel-layout{grid-template-columns:minmax(0,1fr) minmax(0,1fr)}
.omnichannel-account-section{min-width:0}
.omnichannel-list-head{align-items:center;margin-bottom:12px}
.omnichannel-list-head h3{margin:0;font-size:15px;line-height:1.5}
.omnichannel-dialog .secondary,.omnichannel-dialog .primary{display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:40px;padding:9px 12px;font-size:12px;font-weight:600;border:1px solid var(--warm-line);border-radius:7px}
.omnichannel-dialog .secondary{background:var(--warm-surface);color:var(--warm-dark)}
.omnichannel-dialog .secondary:hover{background:var(--brand-selected);color:var(--brand-primary)}
.omnichannel-dialog .primary{background:var(--brand-primary);border-color:var(--brand-primary);color:white}
.omnichannel-dialog .primary:hover{background:var(--brand-hover)}
.omnichannel-empty{padding:20px;border:1px solid var(--brand-border);border-left:3px solid var(--brand-primary);border-radius:8px;background:var(--warm-surface)}
.omnichannel-empty>strong{display:block;font-size:15px;font-weight:650;color:var(--warm-dark)}
.omnichannel-empty-copy{margin:8px 0 0;color:var(--warm-muted);font-size:13px;line-height:1.65}
.omnichannel-empty .primary{margin-top:16px}
.omnichannel-account{border-radius:8px;white-space:normal}
.omnichannel-account-head{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}
.omnichannel-account-head strong{min-width:0;overflow-wrap:anywhere;font-size:14px;font-weight:650;line-height:1.5}
.omnichannel-permission{display:block;flex:none;color:var(--brand-primary);font-size:10px;font-weight:600;padding:3px 6px;border:1px solid var(--brand-border);border-radius:4px;white-space:nowrap}
.omnichannel-account .omnichannel-note{margin:9px 0 12px}
.omnichannel-account input[data-webhook-url]{padding:8px;border:1px solid var(--warm-line);border-radius:5px;background:var(--warm-surface);color:var(--warm-dark);font:inherit;font-size:11px;margin-top:5px}
.omnichannel-account-actions button{margin-top:0}
.omnichannel-form{padding-left:20px;border-left:1px solid var(--warm-line)}
.telegram-login-form{display:grid;gap:10px;text-align:left;max-width:460px;margin:0 auto}.telegram-login-form label{display:grid;gap:5px;font-size:13px}.telegram-login-form input{width:100%;min-width:0;box-sizing:border-box;padding:10px;border:1px solid var(--warm-line);border-radius:7px;background:#fff;color:var(--warm-dark);font:inherit}.telegram-login-form[hidden],.telegram-login-form [hidden]{display:none!important}
.omnichannel-form[hidden]{display:none!important}
.omnichannel-form input,.omnichannel-form select,.omnichannel-form textarea{font-size:13px;min-height:40px}
.omnichannel-form .omnichannel-note{font-size:11px}
.omnichannel-form input[type=checkbox]{min-height:0}
.omnichannel-error{padding:10px 12px;background:var(--brand-soft);border-left:3px solid var(--brand-primary);border-radius:5px;color:var(--brand-primary);font-size:13px;line-height:1.5;margin:0 0 16px}
@media(max-width:760px){
 body:has(#workspace:not([hidden])) .top-actions{gap:8px;min-width:0;max-width:calc(100% - 130px)}
 .topbar .omnichannel-entry{min-height:40px;padding:7px 9px;gap:6px;font-size:12px}
 body:has(#workspace:not([hidden])) .top-actions #user-chip{flex:none;max-width:40px;min-width:36px;padding:0}
 body:has(#workspace:not([hidden])) #user-chip>span:last-child{display:none}
 .omnichannel-dialog{width:calc(100% - 24px);padding:18px;max-height:calc(100dvh - 24px);border-radius:12px}
 .omnichannel-dialog.omnichannel-editing .omnichannel-layout{grid-template-columns:minmax(0,1fr)}
 .omnichannel-form{padding-left:0;border-left:0;border-top:1px solid var(--warm-line);padding-top:18px}
 .omnichannel-dialog .secondary,.omnichannel-dialog .primary{min-height:44px}
 .omnichannel-form input,.omnichannel-form select,.omnichannel-form textarea{font-size:16px;min-height:44px}
 .omnichannel-providers{grid-template-columns:repeat(3,minmax(0,1fr))}
}
@media(max-width:420px){
 .omnichannel-dialog{width:calc(100% - 20px);padding:16px;max-height:calc(100dvh - 20px)}
 .omnichannel-heading h2{font-size:22px}
 .omnichannel-providers{grid-template-columns:repeat(2,minmax(0,1fr))}
 .omnichannel-provider{padding:10px;gap:5px}
 .omnichannel-provider:last-child{grid-column:1/-1;display:grid;grid-template-columns:27px minmax(0,1fr);column-gap:9px;align-items:center}
 .omnichannel-provider:last-child .omnichannel-provider-mark{grid-column:1;grid-row:1/3}
 .omnichannel-provider:last-child strong,.omnichannel-provider:last-child .omnichannel-provider-state{grid-column:2}
 .omnichannel-provider:last-child .omnichannel-provider-add{top:14px}
 .omnichannel-intro{margin-bottom:14px}
 .omnichannel-empty{padding:15px}
}
/* Keep the close control available while long provider forms scroll. */
.omnichannel-heading{position:sticky;top:0;z-index:2;background:#fff;box-shadow:0 -24px 0 #fff}
/* Colleagues, setup and handling queues stay compact beside the familiar chat. */
.omni-icon{display:block;flex:none;width:18px;height:18px}
.omnichannel-dialog summary:focus-visible,.omnichannel-grant-remove:focus-visible,.omnichannel-inbox-filters select:focus-visible,.omnichannel-inbox-filters button:focus-visible{outline:2px solid var(--brand-primary);outline-offset:2px}
.omnichannel-dialog .omnichannel-account-search{display:flex;align-items:center;gap:8px;padding:0 10px;border:1px solid var(--warm-line);border-radius:7px;background:white;margin-bottom:12px;color:var(--warm-muted)}
.omnichannel-account-search[hidden]{display:none!important}
.omnichannel-account-search input{flex:1;min-width:0;min-height:40px;border:0;background:transparent;font:inherit;font-size:13px;color:var(--warm-dark);outline-offset:-2px}
.omnichannel-provider-guide{padding:12px;border-left:3px solid var(--brand-gold-strong);background:var(--warm-canvas);border-radius:5px;font-size:12px;color:var(--warm-dark-raised);line-height:1.6}
.omnichannel-provider-guide strong{font-size:12px;color:var(--brand-primary)}
.omnichannel-provider-guide ol{padding-left:19px;margin:7px 0 0}
.omnichannel-provider-guide li+li{margin-top:5px}
.omnichannel-grants{padding:12px;margin:0;border:1px solid var(--warm-line);border-radius:7px;min-width:0}
.omnichannel-grants legend{padding:0 5px;font-size:12px;font-weight:700;color:var(--warm-dark-raised)}
.omnichannel-grants>.omnichannel-note{margin:0 0 10px}
.omnichannel-grants [data-directory-status]{margin:9px 0 0}
.omnichannel-grants>[data-directory-more]{margin-top:10px;width:100%}
.omnichannel-selected-grants{display:grid;gap:7px;margin-bottom:10px}
.omnichannel-grant-selected{display:grid;grid-template-columns:minmax(0,1fr) 86px 32px;align-items:center;gap:6px;padding:8px;border:1px solid var(--brand-border);border-radius:6px;background:var(--brand-soft)}
.omnichannel-grant-copy{display:grid;gap:2px;min-width:0;text-align:left;line-height:1.4}
.omnichannel-grant-copy strong{font-size:12px;font-weight:650;color:var(--warm-dark);overflow-wrap:anywhere}
.omnichannel-grant-copy small{font-size:10px;font-weight:400;color:var(--warm-muted);overflow-wrap:anywhere}
.omnichannel-form .omnichannel-grant-selected select{padding:5px 3px;font-size:11px;min-height:34px}
.omnichannel-grant-remove{display:grid;place-items:center;width:32px;height:34px;padding:0;margin:0;background:transparent;color:var(--brand-primary);border:0;border-radius:5px}
.omnichannel-grant-remove:hover{background:white}
.omnichannel-grant-results{display:grid;gap:2px;max-height:230px;overflow:auto;overscroll-behavior:contain;margin-top:8px}
.omnichannel-grant-candidate{display:flex;align-items:center;gap:8px;width:100%;padding:8px 4px;color:var(--warm-dark);background:transparent;border-bottom:1px solid var(--warm-line);border-radius:0;text-align:left;min-height:48px}
.omnichannel-grant-candidate .omnichannel-grant-copy{flex:1}
.omnichannel-grant-candidate>.omni-icon{margin-left:auto;color:var(--brand-primary)}
.omnichannel-grant-candidate:hover{background:var(--warm-canvas)}
.omnichannel-grant-avatar{display:grid;place-items:center;flex:none;width:30px;height:30px;border-radius:50%;background:var(--brand-selected);color:var(--brand-primary);font-size:11px;font-weight:700}
.omnichannel-setup{border-top:1px solid var(--warm-line);margin-top:12px}
.omnichannel-setup summary{padding:11px 0 2px;color:var(--brand-primary);font-size:12px;font-weight:650;cursor:pointer;min-height:34px}
.omnichannel-setup[open] summary{padding-bottom:10px}
.omnichannel-setup-body{font-size:12px;min-width:0}
.omnichannel-checklist{list-style:none;padding:0;margin:0 0 10px;display:grid;gap:7px}
.omnichannel-checklist li{display:flex;align-items:flex-start;gap:7px;color:var(--warm-muted);line-height:1.5}
.omnichannel-checklist li[data-complete=true]{color:var(--warm-dark-raised)}
.omnichannel-checklist .omni-icon{width:15px;height:15px;margin-top:2px;color:var(--brand-primary)}
.omnichannel-activity{margin:6px 0;color:var(--warm-dark-raised);font-size:11px;line-height:1.5}
.omnichannel-inbox-filters{flex:none;min-width:0;padding:0 0 10px;margin-bottom:3px;border-bottom:1px solid var(--warm-line)}
.omnichannel-inbox-filters[hidden]{display:none!important}
.omnichannel-filter-fields{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(0,1fr);gap:7px}
.omnichannel-inbox-filters label{display:grid;gap:3px;min-width:0;font-size:10px;color:var(--warm-muted)}
.omnichannel-inbox-filters select{width:100%;min-width:0;min-height:35px;padding:5px 6px;font:inherit;font-size:12px;color:var(--warm-dark);border:1px solid var(--warm-line);border-radius:5px;background:var(--warm-canvas)}
.omnichannel-inbox-filters>[data-account-filter-label]{margin-top:7px}
.omnichannel-inbox-filters>[data-account-filter-label][hidden],.omnichannel-filter-summary[hidden]{display:none!important}
.omnichannel-filter-summary{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:6px;font-size:11px;color:var(--warm-muted)}
.omnichannel-filter-summary button{padding:4px;background:transparent;color:var(--brand-primary);text-decoration:underline;font:inherit;min-height:28px}
#workspace .inbox-tabs .omni-filter-active{color:var(--brand-primary);background:var(--brand-selected);border-color:var(--brand-primary)}
#workspace .inbox-tabs .omni-icon{width:18px;height:18px}
.omnichannel-filter-empty{display:grid;justify-items:center;gap:9px;margin:14px 0;padding:20px 12px;text-align:center;color:var(--warm-muted);font-size:12px}
.omnichannel-filter-empty>.omni-icon{width:25px;height:25px;color:var(--brand-primary)}
.omnichannel-filter-empty strong{color:var(--warm-dark-raised);font-size:13px}
.omnichannel-filter-empty p{margin:0;line-height:1.6}
.omnichannel-filter-empty button,#workspace .conversation-list .omnichannel-filter-empty button{display:inline-flex;flex-direction:row;align-items:center;justify-content:center;gap:6px;position:static;padding:8px 12px;min-height:40px;background:var(--brand-soft);color:var(--brand-primary);border:1px solid var(--brand-border);border-radius:6px}
#workspace .searching .omnichannel-inbox-filters{display:none!important}
.channel-claim{display:inline-flex;align-items:center;gap:4px}.channel-claim .omni-icon{width:13px;height:13px}
@media(max-width:760px){
 .omnichannel-grant-selected{grid-template-columns:minmax(0,1fr) 100px 44px;padding:6px;gap:4px}
 .omnichannel-form .omnichannel-grant-selected select{min-height:44px;font-size:14px;padding:6px}
 .omnichannel-grant-remove{width:44px;height:44px}
 .omnichannel-grant-copy strong{font-size:13px}
 .omnichannel-grant-copy small{font-size:11px}
 .omnichannel-grant-candidate{min-height:52px;padding:8px 4px}
 .omnichannel-account-search input{font-size:16px;min-height:44px}
 .omnichannel-setup summary{min-height:44px;padding:13px 0}
 .omnichannel-inbox-filters select{min-height:44px;font-size:14px}
 .omnichannel-filter-summary button{min-height:44px;padding:7px}
 .channel-claim{min-height:36px;padding:5px 8px!important}
}
@media(min-width:560px) and (max-height:500px) and (pointer:coarse){#workspace .omnichannel-inbox-filters{grid-column:1/-1}}
@media(max-width:420px){
 .omnichannel-grant-selected{grid-template-columns:minmax(0,1fr) 44px;gap:5px;padding:8px}
 .omnichannel-grant-selected>.omnichannel-grant-copy{grid-column:1/-1}
 .omnichannel-grant-selected .omnichannel-grant-copy strong{overflow-wrap:normal}
}

/* Contact identity occupies one line; channel context stays with the name. */
.channel-provider-mark{display:inline-grid;place-items:center;flex:none;min-width:16px;height:16px;padding:0 2px;box-sizing:border-box;border-radius:4px;background:var(--brand-soft);color:var(--brand-primary);font-size:10px;font-weight:750;line-height:1;vertical-align:middle}
.channel-provider-mark[data-provider=zalo-oa]{font-size:8px;min-width:19px}
.channel-contact-name{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
#workspace .conversation-title strong:has(.channel-provider-mark),#workspace #title:has(.channel-provider-mark),#workspace .conversation-info-profile strong:has(.channel-provider-mark){display:flex;align-items:center;gap:6px;min-width:0}
#workspace .conversation-info-profile strong:has(.channel-provider-mark){max-width:100%;justify-content:center}
#workspace .conversation-info-profile .channel-account-name{max-width:100%;margin-top:-5px;font-size:11px}
#workspace #messages .external-message:not(.external-group-message)>.message-meta{display:none!important}
#workspace #messages .external-message:not(.has-media){padding-bottom:10px}
.channel-message-meta{margin-top:4px;gap:0;font-size:10px;line-height:1.35}
#workspace #messages article.external-group-message .message-meta:not([hidden]){display:flex;align-items:center;gap:6px}
.channel-speaker-avatar{display:grid;place-items:center;flex:none;width:20px;height:20px;overflow:hidden;border-radius:50%;background:var(--brand-soft);color:var(--brand-primary);font-size:8px}
.channel-speaker-avatar .member-portrait{width:100%;height:100%;object-fit:cover}
#workspace #chat[data-external-channel=true]>.chat-head{min-height:72px;padding-top:8px;padding-bottom:8px}
#workspace #chat[data-external-channel=true] .channel-assignment{margin-top:3px}
@media(max-width:600px){
 .media-viewer{padding:10px}
 .media-viewer-card{max-width:calc(100vw - 20px);max-height:calc(100dvh - 20px);padding:12px;box-sizing:border-box}
 .media-viewer-toolbar{margin:0 34px 8px 0;gap:4px}
 .media-viewer-toolbar button{min-width:30px;padding:0 6px}
 .media-viewer-card pre{max-width:100%;padding:12px;box-sizing:border-box}
 #media-viewer-body:has(.pdf-page){width:100%;max-width:calc(100vw - 44px)}
 .pdf-controls button{min-height:36px;padding:6px 8px;font-size:11px}
}

/* Stable channel sections keep a large, keyboard-accessible collapse target. */
.inbox-channel-group{flex:none;min-width:0}
#workspace .conversation-list .inbox-channel-heading{display:flex;flex-direction:row;align-items:center;gap:7px;position:static;width:100%;min-height:44px;padding:8px 9px;border:0;border-radius:5px;background:var(--warm-canvas);color:var(--warm-dark-raised);text-align:left;font-size:12px;font-weight:650}
#workspace .conversation-list .inbox-channel-heading:hover{background:var(--brand-selected)}
.inbox-channel-chevron{width:13px;height:13px;color:var(--warm-muted);transform:rotate(90deg);transition:transform .12s ease}
.inbox-channel-heading[aria-expanded=false] .inbox-channel-chevron{transform:rotate(0)}
.inbox-channel-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.inbox-channel-count{font-size:11px;font-weight:500;color:var(--warm-muted)}
.inbox-channel-unread{display:grid;place-items:center;flex:none;min-width:18px;height:18px;padding:0 5px;border-radius:9px;background:var(--brand-primary);color:white;font-size:10px}
.inbox-channel-unread[hidden],.inbox-channel-body[hidden]{display:none!important}
.inbox-channel-body{display:flex;flex-direction:column;gap:2px;padding:3px 0 7px;min-width:0}
#workspace .inbox-channel-body .member-directory{margin-top:3px}
.inbox-channel-heading .channel-provider-mark[data-provider=bms]{background:var(--brand-soft);color:var(--brand-primary)}

.external-avatar{position:relative}.external-avatar>.external-portrait{position:absolute;inset:0;opacity:0;border-radius:inherit}


/* Desktop column widths preserve existing phone sheets and sidebar navigation. */
.workspace-splitter{position:absolute;top:0;bottom:0;width:12px;transform:translateX(-50%);z-index:12;cursor:col-resize;touch-action:none;display:grid;place-items:center;outline:none}
.workspace-splitter[hidden]{display:none!important}
.workspace-splitter::before{content:"";position:absolute;top:0;bottom:0;left:5px;width:2px;background:var(--warm-line)}
.workspace-splitter-grip{position:relative;display:block;width:5px;height:38px;border:1px solid var(--brand-border);border-radius:4px;background:repeating-linear-gradient(to bottom,var(--brand-primary) 0 2px,transparent 2px 5px) center/1px 19px no-repeat var(--warm-canvas);border-color:var(--brand-primary);box-shadow:0 0 0 3px #fff9}
.workspace-splitter:hover::before,.workspace-splitter:focus-visible::before,#workspace[data-resizing] .workspace-splitter::before{background:var(--brand-primary)}
.workspace-splitter:hover .workspace-splitter-grip,.workspace-splitter:focus-visible .workspace-splitter-grip{background:var(--brand-primary);border-color:var(--brand-primary)}
.workspace-splitter:focus-visible{outline:2px solid var(--brand-primary);outline-offset:-2px;background:var(--brand-soft)}
#workspace[data-resizing]{user-select:none;cursor:col-resize}
@media(min-width:761px) and (min-height:501px){
 #workspace.shell{grid-template-columns:var(--rail-width,64px) var(--conversation-sidebar-width,clamp(250px,22vw,320px)) minmax(0,1fr)}
 #workspace.shell[data-sidebar-collapsed=true]{grid-template-columns:var(--rail-width,64px) minmax(0,1fr)}
}
@media(min-width:1280px) and (min-height:501px){
 #workspace.shell[data-info-open=true],#workspace.shell[data-search-open=true]{grid-template-columns:var(--rail-width,64px) var(--conversation-sidebar-width,clamp(250px,22vw,320px)) minmax(0,1fr) var(--conversation-info-width,330px)}
 #workspace.shell[data-sidebar-collapsed=true][data-info-open=true],#workspace.shell[data-sidebar-collapsed=true][data-search-open=true]{grid-template-columns:var(--rail-width,64px) minmax(0,1fr) var(--conversation-info-width,330px)}
}
@media(max-width:760px),(max-height:500px){.workspace-splitter{display:none!important}}
.external-message .message-actions>button:disabled,.external-message .message-more-menu button[data-external-action]:disabled{display:flex!important;opacity:.45;cursor:not-allowed}
.external-message .message-actions .omni-icon{width:17px;height:17px}
.external-message .message-more-menu .omni-icon{width:16px;height:16px;flex:none}
.external-message .message-more-menu button[hidden]{display:none!important}
.message-details dd{margin:0;overflow-wrap:anywhere;min-width:0}
.omnichannel-share-dialog{width:min(480px,calc(100vw - 24px));max-height:calc(var(--phone-height,100dvh) - 32px);box-sizing:border-box;padding:22px;border:1px solid var(--warm-line);border-radius:14px;color:var(--warm-dark-raised);background:#fff;box-shadow:0 20px 60px #28212040;overflow:auto}
.omnichannel-share-dialog::backdrop{background:#28212066}
.omnichannel-share-head{display:flex;align-items:center;justify-content:space-between;gap:12px}.omnichannel-share-head h2{font-size:20px;margin:5px 0}.omnichannel-share-head .icon-btn{width:44px;height:44px;flex:none;font-size:24px;background:var(--warm-canvas);color:var(--warm-muted)}
.omnichannel-share-preview{font-size:12px;line-height:1.5;margin:16px 0;padding:10px 12px;border-left:3px solid var(--brand-primary);background:var(--warm-canvas);max-height:74px;overflow:hidden;overflow-wrap:anywhere}
.omnichannel-share-search{display:block}.omnichannel-share-search input{width:100%;box-sizing:border-box;min-height:44px;font:inherit;font-size:14px;padding:10px 12px;border:1px solid var(--warm-line);border-radius:7px;background:#fff;color:inherit}
.omnichannel-share-note,.omnichannel-share-empty{font-size:12px;color:var(--warm-muted);line-height:1.5}.omnichannel-share-empty{padding:16px 6px;text-align:center}
.omnichannel-share-destinations{display:flex;flex-direction:column;gap:4px;max-height:320px;overflow:auto;overscroll-behavior:contain}
.omnichannel-share-destination{display:flex;align-items:center;gap:12px;width:100%;min-height:66px;padding:10px;border:0;border-radius:7px;background:transparent;color:inherit;text-align:left;cursor:pointer}
.omnichannel-share-destination:hover{background:var(--warm-canvas)}.omnichannel-share-destination:disabled{opacity:.5;cursor:not-allowed}.omnichannel-share-destination>.omni-icon{width:18px;height:18px;color:var(--brand-primary);flex:none}
.omnichannel-share-avatar{display:grid;place-items:center;width:38px;height:38px;flex:none;border-radius:50%;background:var(--brand-soft);color:var(--brand-primary);font-size:12px;font-weight:650}
.omnichannel-share-copy{display:flex;flex-direction:column;gap:4px;flex:1;min-width:0}.omnichannel-share-copy strong{font-size:13px;font-weight:650;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.omnichannel-share-copy small{font-size:11px;color:var(--warm-muted)}.omnichannel-share-copy strong:has(.channel-provider-mark){display:flex;align-items:center;gap:5px}
.omnichannel-share-dialog button:focus-visible,.omnichannel-share-dialog input:focus-visible{outline:2px solid var(--brand-primary);outline-offset:2px}.omnichannel-share-dialog [data-share-retry]{min-height:44px;margin-top:12px}.omnichannel-share-dialog [data-share-retry][hidden]{display:none}
@media(max-width:760px){.omnichannel-share-dialog{padding:18px}.omnichannel-share-search input{font-size:16px}.omnichannel-share-destinations{max-height:calc(var(--phone-height,100dvh) - 310px)}}

.omnichannel-grant-sharing{grid-column:1/-1;display:flex;flex-wrap:wrap;gap:4px 14px;border-top:1px solid var(--warm-line);padding-top:5px}
.omnichannel-form .omnichannel-grant-sharing label{display:flex;align-items:center;gap:7px;min-height:36px;font-size:11px;cursor:pointer}.omnichannel-form .omnichannel-grant-sharing input{width:16px;height:16px;flex:none;margin:0;accent-color:var(--brand-primary)}
@media(min-width:761px) and (max-width:1050px) and (min-height:501px){#workspace.shell{grid-template-columns:48px var(--conversation-sidebar-width,232px) minmax(0,1fr)}#workspace.shell[data-sidebar-collapsed=true]{grid-template-columns:48px minmax(0,1fr)}}
@media(max-width:760px){.omnichannel-form .omnichannel-grant-sharing label{min-height:44px;font-size:12px}}

/* Provider mentions keep their verified identity; normal web links remain explicit. */
#workspace #messages .external-mention-link,#workspace #messages .external-message-url{display:inline;padding:0;margin:0;border:0;border-radius:2px;background:transparent;color:#1261b8;font:inherit;line-height:inherit;vertical-align:baseline;text-decoration:underline;text-underline-offset:2px;white-space:inherit;cursor:pointer;overflow-wrap:anywhere}
#workspace #messages .external-mention-link:hover,#workspace #messages .external-message-url:hover{color:#084c98;text-decoration-thickness:2px}
#workspace #messages .external-mention-link:focus-visible,#workspace #messages .external-message-url:focus-visible{outline:2px solid var(--brand-primary);outline-offset:2px}
#workspace #messages .external-mention-link[aria-busy=true]{opacity:.6;cursor:progress}

/* Fixed connection indicators preserve the BMS palette and do not animate. */
.channel-connection-dot{display:inline-block;flex:none;width:8px;height:8px;min-width:8px;border-radius:50%;background:#21804b;animation:none;transition:none}
.channel-connection-dot[hidden]{display:none!important}
.channel-connection-dot[data-connection=online]{background:#21804b}
.channel-connection-dot:not([data-connection=online]){display:none!important}
.omnichannel-account-identity{display:flex;align-items:center;gap:7px;min-width:0}
.omnichannel-account-identity .channel-provider-mark{flex:none}
.omnichannel-account-identity strong{flex:1}
.inbox-channel-heading>.channel-connection-dot{order:0;margin-left:0;margin-right:2px}
.inbox-channel-heading>.inbox-channel-name{order:1}
.inbox-channel-heading>.inbox-channel-count{order:2}
.inbox-channel-heading>.inbox-channel-unread{order:3}
.channel-shortcut{position:relative}
.channel-shortcut>.channel-connection-dot{position:absolute;right:5px;bottom:5px;box-shadow:0 0 0 2px #fff}

/* Sender context belongs to the composer, outside the scrolling message history. */
#chat>.channel-send-identity{flex:none;display:block;margin:0;padding:8px 16px;border-top:1px solid var(--warm-line);border-left:3px solid var(--brand-primary);background:var(--warm-canvas);color:var(--warm-dark-raised);font-size:14px;line-height:1.4;text-align:left;white-space:normal;overflow-wrap:anywhere}
#chat>.channel-send-identity[hidden]{display:none!important}
.channel-send-name{font-weight:750;color:var(--brand-primary)}
.channel-send-alias{display:block;margin-top:2px;font-size:12px;line-height:1.4;color:var(--warm-muted)}
@media(max-width:760px){#chat>.channel-send-identity{padding:7px 12px;font-size:14px}.channel-send-alias{font-size:12px}}
/* Account ownership and customer responsibility use the existing settings rhythm. */
.omnichannel-account-group-title{margin:8px 0 1px;font-size:12px;font-weight:700;color:var(--warm-dark-raised)}.omnichannel-account-mode{margin:8px 0 4px;color:var(--brand-primary);font-size:11px;font-weight:650}.omnichannel-account-owner{margin:4px 0;color:var(--warm-muted);font-size:11px;line-height:1.5;overflow-wrap:anywhere}.omnichannel-owner{display:grid;gap:4px;padding:10px 12px;border:1px solid var(--warm-line);border-radius:7px;background:var(--warm-canvas);font-size:12px;line-height:1.5}.omnichannel-owner strong{font-size:13px;overflow-wrap:anywhere}.omnichannel-owner small{color:var(--warm-muted);font-size:11px}.omnichannel-form [data-owner-consent]{align-items:flex-start;gap:8px;line-height:1.5}.omnichannel-form [data-owner-consent] input{flex:none;margin-top:3px}.channel-supervisor{color:var(--brand-primary);font-weight:650}.channel-assignment-note{flex-basis:100%;line-height:1.5}.omnichannel-assignment-dialog{width:min(500px,calc(100% - 24px))}.omnichannel-assignment-dialog .omnichannel-heading h2{font-size:20px}.omnichannel-assignment-dialog [data-assignment-reclaim]{margin-top:16px}.omnichannel-assignment-dialog [data-assignment-more]{margin-top:12px}.omnichannel-assignment-dialog [hidden]{display:none!important}.omnichannel-assignment-dialog .omnichannel-grant-candidate{justify-content:flex-start;gap:9px;font-size:13px;line-height:1.5}.omnichannel-assignment-dialog .omnichannel-grant-candidate small{margin-left:auto;color:var(--warm-muted);font-size:11px}.channel-history-gate{max-width:480px;margin:24px auto!important;padding:16px;color:var(--warm-muted);text-align:center;line-height:1.6}@media(max-width:760px){.omnichannel-assignment-dialog .omnichannel-grant-candidate{min-height:48px}.omnichannel-form [data-owner-consent]{min-height:44px}.omnichannel-owner strong{font-size:14px}.omnichannel-assignment-dialog{padding:18px}}

.omnichannel-form{scroll-margin-top:90px}

.omnichannel-outbound-note,.channel-outbound-note{color:var(--brand-primary);font-size:11px;line-height:1.5;overflow-wrap:anywhere}.omnichannel-outbound-note{margin:8px 0}.channel-outbound-note{flex-basis:100%}